Healthcare Scams

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There are a variety of healthcare scams out there. Be wary of unsolicited calls, texts, or emails asking for personal or account information related to your health insurance, Medicaid, or Medicare. Healthcare scams are as varied as just about any con out there. Often the fraudster will pose as a government authority to persuade you to provide personal information related to your Medicare or Medicaid account for identity theft. In other cases, the con artist is after your health insurance, Medicaid, or Medicare information to submit fraudulent medical charges.

How the Scam Works:

The scam typically starts with an email, text message, or phone call that appears to be from a government agency. Con artists use a variety of stories. In one common version, the “agent” tells you that he or she needs to update account information in order to send a new medical card. In another version, the scammer asks for your account number in exchange for free equipment or services. A third version involves a threatening robocall purporting to be from HealthCare.gov or the Health Insurance Marketplace. You’re told you must buy health insurance or face a fine. Sure enough, you’re soon asked to provide personal information.

Tips to Spot This Scam:

  • Don’t trust a name or number. Con artists use official-sounding names or mask their area codes to make you trust them. Don’t fall for it.
  • Never share personally identifiable information with someone who has contacted you unsolicited, whether it’s over the phone, by email, or on social media. This includes banking and credit card information, your birthdate, Social Security or Social Insurance number, and, of course, your health insurance number.

To Report a Scam:

Report scams at BBB Scam Tracker. To learn how to protect yourself, go to “10 Steps to Avoid Scams”.